Frequently Asked Questions - Reservation Questions

To avoid check-in problems, guests should be advised to BE SURE to notify the resort directly in advance and advise them if they expect to arrive past the check-in time or date listed on their reservation.  While some properties have 24 hour security, many do not.  Resort management will be happy to make individual arrangements and advise accordingly regarding procedures for an after hours check-in.

Because of problems with cleaning and the fact that many people have pet allergies, pets are NOT allowed under any circumstances.  Please note that resorts have the authority to evict guests from their accommodations if pets are found on premises, and NO refund will be issued in these instances.

Travel insurance is available through a link provided on our home page and on our checkout page.  We strongly recommend that guests secure travel insurance to protect the investment in their vacation.  Insurance is secured through the agency at a nominal fee based on the total cost of the guest's reservation.  If cancellation becomes necessary, simply contact the insurance provider and they will provide the  necessary forms to be submitted.  Upon approval a refund will be issued that will cover most or all of the original cost of the reservation.

it is IMPORTANT that guests take the confirmation provided with them to the resort!  Confirmations have the necessary information for the resort to verify your reservation, and may also have specific information that will get you to the resort's check-in office or directly to your accommodations. Don't leave home without it!!

After you have confirmed your reservation, you will receive an invoice via e-mail.  If credit card or PayPal payment is submitted online, you will receive your confirmation via e-mail shortly after your payment has been received.  If your payment is sent via check, your confirmation will be forwarded ahortly after payment has been received.

Usually there are no additional fees. However, while most properties do not charge cleaning or check-in fees, there MAY be additional fees depending on the location of your stay. Some properties in the Caribbean (and a few in the U.S.) charge nominal government fees, energy surcharges, etc. Most properties do require a security/cleaning/damage deposit (just as all hotels do), which is generally refundable upon checkout. These are outside of the control of Gimmie Shelter and are collected upon check-in or check-out at the resort. It is advisable to check with the property directly to get up-to-date, accurate information regarding fees they may assess, if any.

Because most properties are acquired at wholesale rates and must be secured and paid for at the time they are confirmed, there are no cancellations and no refunds allowed for reservations confirmed through Gimmie Shelter. We strongly suggest that you secure travel insurance for your trip-the cost is nominal, and the insurance protects you against unforeseen circumstances that may necessitate cancellation of your trip.